Ports and services for VoIP phones under Genesys Cloud Voice
This reference article lists the ports required for access to specific services for VoIP phones under Genesys Cloud Voice. For more information on other ports and services you may need to configure on your firewall, see About ports and services for your firewall.
|Zero-Touch Provisioning||tcp/443 (HTTPS)||Polycom ZTP†||The secure connection an unconfigured Polycom device will make to discover its initial configuration.|
|Genesys Cloud Global Phone Provisioning (AWS)||The connection a phone makes for organization level configuration.|
|Genesys Cloud Media Tier||The connection a phone makes for VoIP configuration.|
|Signaling||tcp/8061 (SIPS)*||Genesys Cloud Media Tier||The connection for VoIP signaling (dialing, ringing, etc. for inbound and outbound calls).|
|Media||udp/16384-32768 (RTP/SRTP)||Genesys Cloud Media Tier||The transmission of streaming media (audio).|
* Default ranges; ports can be changed in the Genesys Cloud configuration.
|January 6, 2022||In the Destination column, renamed Genesys Cloud Edge Devices to Genesys Cloud Media Tier. For more information, see Edge terminology reset.|
|December 14, 2020||Broke out the main sections of the larger Ports and services for your firewall article into smaller articles. Created this article to cover the ports and services for VoIP phones under Genesys Cloud Voice.|