Outbound dialing roles and permissions
To use outbound dialing features, administrators and agents need the permissions described here. For details on Genesys Cloud’s feature permissions, see Roles and permissions overview.
Note: If your organization is configured for divisions, outbound administrators require permissions by division to perform campaign-related actions. See Divisions overview for details.
Outbound administrator
This table lists the outbound permissions available to administrators. By default, the Outbound Admin role and the Outbound > All > All permission include these permissions.
| This permission | Allows this action |
|---|---|
| Outbound > Attemptlimits > Add | Add attempt limits |
| Outbound > Attemptlimits > Delete | Delete attempt limits |
| Outbound > Attemptlimits > Edit | Edit attempt limits |
| Outbound > Attemptlimits > View | View attempt limits |
| Outbound > Audit > View | View audits |
| Outbound > Callabletimeset > Add | Add callable time set |
| Outbound > Callabletimeset > Delete | Delete callable time set |
| Outbound > Callabletimeset > Edit | Edit callable time set |
| Outbound > Callabletimeset > View | View callable time set |
| Outbound > Campaign > Add | Add campaign |
| Outbound > Campaign > Delete | Delete campaign |
| Outbound > Campaign > Edit | Edit campaign |
| Outbound > Campaign > Recycle | Recycle campaign |
| Outbound > Campaign > Search | Search campaign |
| Outbound > Campaign > Start | Start campaign |
| Outbound > Campaign > Stop | Stop campaign |
| Outbound > Campaign > View | View campaign |
| Outbound > Campaignrule > Add | Add campaign rule |
| Outbound > Campaignrule > Delete | Delete campaign rule |
| Outbound > Campaignrule > Edit | Edit campaign rule |
| Outbound > Campaignrule > View | View campaign rule |
| Outbound > Campaignsequence > Add | Add campaign sequence |
| Outbound > Campaignsequence > Delete | Delete campaign sequence |
| Outbound > Campaignsequence > Edit | Edit campaign sequence |
| Outbound > Campaignsequence > View | View campaign sequence |
| Outbound > Contact > Add | Add contact |
| Outbound > Contact > Delete | Delete contact |
| Outbound > Contact > Edit | Edit contact |
| Outbound > Contact > View | View contact |
| Outbound > Contactlist > Add | Add contact list |
| Outbound > Contactlist > Delete | Delete contact list |
| Outbound > Contactlist > Edit | Edit contact list |
| Outbound > Contactlist > View | View contact list |
| Outbound > Contactlistfilter > Add | Add contact list filter |
| Outbound > Contactlistfilter > Delete | Delete contact list filter |
| Outbound > Contactlistfilter > Edit | Edit contact list filter |
| Outbound > Contactlistfilter > View | View contact list filter |
| Outbound > Dnc > Add | Add DNC |
| Outbound > Dnc > Delete | Delete DNC |
| Outbound > Dnc > Edit | Edit DNC |
| Outbound > Dnc > View | View DNC |
| Outbound > Dnclist > Add | Add DNC list |
| Outbound > Dnclist > Delete | Delete DNC list |
| Outbound > Dnclist > Edit | Edit DNC list |
| Outbound > Dnclist > View | View DNC list |
| Outbound > Eventlog > View | View event logs |
| Outbound > Responseset > Add | Add response set |
| Outbound > Responseset > Delete | Delete response set |
| Outbound > Responseset > Edit | Edit response set |
| Outbound > Responseset > View | View response set |
| Outbound > Ruleset > Add | Add rule set |
| Outbound > Ruleset > Delete | Delete rule set |
| Outbound > Ruleset > Edit | Edit rule set |
| Outbound > Ruleset > View | View rule set |
| Outbound > Schedule > Add | Add schedule |
| Outbound > Schedule > Delete | Delete schedule |
| Outbound > Schedule > Edit | Edit schedule |
| Outbound > Schedule > View | View schedule |
| Outbound > Settings > Edit | Edit outbound settings |
| Outbound > Settings > View | View outbound settings |
| Outbound > Wrapupcodemapping > Add | Add wrap up code mapping |
| Outbound > Wrapupcodemapping > Delete | Delete wrap up code mapping |
| Outbound > Wrapupcodemapping > Edit | Edit wrap up code mapping |
| Outbound > Wrapupcodemapping > View | View wrap up code mapping |
Outbound agent
This table lists the outbound permissions available to agents. By default, the Outbound Agent role includes these permissions.
| This permission | Allows this action |
|---|---|
| Outbound > Contact > Edit, View | View and edit contact |
| Outbound > Dnc > Add | Add a contact to a do-not-call list |
