Use divisions to manage access to outbound dialing objects


Feature coming soon

The lists that tell outbound dialing whom to call, and whom not to call, have a division setting. This association helps an organization to restrict outbound administrators who have the same role or permissions, from managing configuration objects outside their assigned division. In addition, PureCloud requires each campaign to belong to a division.

A division is an office location, country, business unit, brand, or any other classification that your business defines.

By associating each campaign, do-not-call list, or contact list with a division, organizations can exert granular control over the objects that an outbound administrator can access. For example, the administrator of a contact center in Los Angeles cannot administer campaigns in a New York contact center.

New and existing administrative objects belong to the Home division until an administrator moves them to a different division. An administrative object may belong to only one division. Home is the only division that exists by default. The administrative objects that support divisions include queues, users, flows, outbound campaigns, management units, contact lists, and Do Not Call lists.

Each campaign, Do Not Call list, or contact list has a required division setting. Related administrative views display the division assigned to each object. Views which display division include the Campaigns dashboard, Contact Lists view, and Do Not Call lists view.