Navigate the time off requests page
This article describes the areas available in the administrator’s Time Off Requests view.
The following table describes the views and options available from the time off requests page.
|View by list||
Click the drop-down list and choose to view time off requests by:
|Filter by date or agent||Depending on your selection from the View by drop-down list, the option that appears here changes from date filter or agent filter. Use the calendar button or agent drop-down list to narrow your time off request search by day, week, month, or agent.|
|Time off management toolbar||
Optionally filter the time off requests you want to manage and use the toolbar to edit, approve, deny, or add time off requests.
Note: Administrators cannot cancel a time off requests. Only an agent can cancel his or her time off request. Administrators should deny the request to consider it cancelled.
|Number of time off requests||
Displays the number of time off requests for each category:
To display the requests for a specific category only, click the category.
Lists the agents who currently have pending, approved, denied, or cancelled time off requests.
|Time off requests type||
Lists full, partial, or all time off requests.
|Start date and end date||
Lists the beginning and ending dates and times for each displayed time off request.
|Time off request status||
Lists all, pending, approved, denied, or canceled time off requests.
|Activity code name||Lists the Time Off activity code.|
|Hours per day||
Lists the total number of hours per day for each displayed time off request.
Lists the total number of hours per time off request for all displayed time off requests for the agent.
Lists all, paid only, or unpaid only time off requests.
View from a different time zone
By default, this view uses the business unit’s time zone. Users with administrator permissions can change the displayed time zone by selecting from the list in the upper right corner of the view. This option is helpful for administrators who access the view from a different time zone.