Navigate the time off requests page


This article describes the areas available in the administrator’s Time Off Requests view.

The following table describes the views and options available from the time off requests page.

Area Definition
View by list

Click the drop-down list and choose to view time off requests by:

  • Day
  • Week
  • Month
  • Agent
  • Pending
Filter by date or agent Depending on your selection from the View by drop-down list, the option that appears here changes from date filter or agent filter. Use the calendar button or agent drop-down list to narrow your time off request search by day, week, month, or agent.
Time off management toolbar

Optionally filter the time off requests you want to manage and use the toolbar to edit, approve, deny, or add time off requests. 

Note: Administrators cannot cancel a time off requests. Only an agent can cancel his or her time off request. Administrators should deny the request to consider it cancelled.
Number of time off requests

Displays totals for:

  • All requests
  • Pending requests
  • Approved requests
  • Denied requests
  • Canceled requests

Each category is represented by a link. Click a link to display only the selected type of requests.

Agent requests

Lists the agents who currently have pending, approved, denied, or cancelled time off requests.

  • To sort time off requests in ascending or descending order by agent name, click the Agent column heading.
  • To filter by agents, in the search box type the first few letters of the agent’s first or last name and click Apply. The system returns matching results.
Time off requests type

Lists full, partial, or all time off requests. 

  • To sort time off requests in ascending or descending order by type, click the Type column heading.
  • To filter requests by type, click the drop-down list and select the type of request you want to view, then click Apply. The system returns matching results.
Start date and end date

Lists the beginning and ending dates and times for each displayed time off request.

  • To sort time off requests in ascending or descending order by start date, click the Start Date column heading.
  • To sort time off requests in ascending or descending order by end date, click the End Date column heading.
Time off request status

Lists all, pending, approved, denied, or canceled time off requests.

  • To sort time off requests in ascending or descending order by status, click the Status column heading.
  • To filter requests by status, click the drop-down list and select the type of request you want to view, then click Apply. The system returns matching results.
Activity code name Lists the Time Off activity code.
Hours per day

Lists the total number of hours per day for each displayed time off request.

  • To sort time off requests in ascending or descending order by number of hours, click the Hours Per Day column heading.
  • To filter requests by a specific number of hours, in the search box enter the desired number and click Apply. The system returns matching results.
Total hours

Lists the total number of hours per time off request for all displayed time off requests for the agent.

  • To sort time off requests in ascending or descending order by number of hours, click the Total Hours column heading.
  • To filter requests by a specific number of hours, in the search box enter the desired number and click Apply. The system returns matching results.
Is paid

Lists all, paid only, or unpaid only time off requests.

  • To sort time off requests in ascending or descending order by whether or not the request is paid, click the Is Paid column heading.
  • To filter requests by whether or not the request is paid, click the drop-down list and select the type of request you want to view, then click Apply. The system returns matching results.

View from a different time zone

By default, this view uses the business unit’s time zone. Users with administrator permissions can change the displayed time zone by selecting from the list in the upper right corner of the view. This option is helpful for administrators who access the view from a different time zone.