Edit a time off request
You can edit individual approved, denied, canceled, or pending time-off requests in the Time Off Requests page. Each link in the Agent column represents an agent.
- Click Admin.
- Under Workforce Management, click Time Off Requests.
- In the upper right corner, click the Management Unit list and select the desired management unit.
- (Optional) To change the time zone in which you view data, in the upper right hand corner select the current time zone list. Note: By default, the view uses the management unit’s time zone.
- Use the filter and sort options to locate the time-off request to edit.
- To edit the request, do one of the following:
- Click the name of the agent whose request you want to edit.
- Select the check box next to the request you want to change and click Edit.
- Make the desired changes and click Save.