Series: Real-time adherence

Navigate the real-time adherence view


The real-time adherence view combines adherence overview and agent details in one view. The overview includes the following charts.

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Click the image to learn more about the views and options available in the real-time adherence view.
Adherence section
Impact section
Scheduled Activities section
Actual Activities section
Agent column
Adherence Status column
Adherence Duration column
Impact column
Scheduled Activity column
Actual Activity column
Status column
Pin agent
Status Duration column

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