View out of adherence notification

Note: This article is about the classic version of performance views for agents. For more information about the new view, see My Performance views. Genesys plans to remove the classic view on April 30, 2019. For more information about the removal, see Deprecation, Agent dashboard.

Adherence compares your current activity against your scheduled activity. If you are out of adherence, the system displays a message at the top of your schedule and outlines the conflicting activity in red. For example:

adherenceTo dismiss the notification, update your status to the scheduled activity.