Markdown syntax for rich text in Messenger - Genesys Cloud Resource Center

When you enable Rich Text Formatting, businesses can send automated Bot messages with formatted text to improve user experience. The following table includes details of the markdown syntax supported by Genesys Messenger. For more information, see Configure Messenger.

Messenger Format	Syntax
	This is *bold* text
	This is _italics_ text
	This is ~strikethrough~ text
	This is `highlighted` text
	This is a hyperlink [click here](https://www.genesys.com)
	` ` `This is a code block` ` ` Note: Do not include spaces between the back quotation marks to create the desired code block.

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