Markdown syntax for rich text in Messenger
When you enable Rich Text Formatting, businesses can send automated Bot messages with formatted text to improve user experience. The following table includes details of the markdown syntax supported by Genesys Messenger. For more information, see Configure Messenger.
| Messenger Format | Syntax |
 |
This is *bold* text |
 |
This is _italics_ text |
 |
This is ~strikethrough~ text |
 |
This is a hyperlink [click here](https://www.genesys.com) |
|
|
This is ==highlighted== text |
 |
This is `monospace` text |
 |
` ` `This is a code block` ` ` Note: Do not include spaces between the back quotation marks to create the desired code block.
|
Note:
- To avoid markdown formatting when using special characters, use a backslash (\) before the markdown. For example, type \*bold text* to display *bold text* in a chat instead of bold text.
- Highlight syntax is only supported in outbound messages.
