Modify a category

  1. Click Admin. 
  2. Under Knowledge, click Categories & Labels.
  3. Open the knowledge base that contains the category to modify.
  4. Next to the category you want to modify, click Edit .
  5. Change the category name or select a parent category under which to nest the current category.
  6. Click Save changes.

Remove a category from an article

You can choose to select a new category to associate with an article, or you can choose not to a category associated with the article.

  1. Click Admin. 
  2. Under Knowledge, click Articles.
  3. Open the knowledge base that contains the article whose category to remove.
  4. Next to the knowledge article to modify, click Edit . The Edit Article page opens.
  5. Under Category, do one of the following steps:
    • To remove a category from the article, click the X next to the category to remove.
    • To associate a new category with the article, select a new category.
    • To ensure that no category is associated with the article, select No category selected.
  6. Click Save.

Delete a category

When you delete a category, any articles assigned to the category remain unassigned. You cannot undo this action.

  1. Click Admin. 
  2. Under Knowledge, click Categories & Labels.
  3. Open the knowledge base that contains the category to remove.
  4. Click Settings > Categories & Labels.
  5. Next to the category you want to remove, click Delete .
  6. Click Delete category.