Knowledge workbench V2 supported configuration
The following list includes the supported configuration and limits for knowledge base dimensions.
- Supported data format: JSON.
- Supported content: Rich text. Images and videos through URLs.
- Maximum number of allowable question and answer pairs in the knowledge base: 15,000.
- Maximum number of allowable knowledge bases per Genesys Cloud organization: 500.
- Maximum number of categories per knowledge base: 1,000.