Display categories on the knowledge portal
To display categories in the knowledge portal:
- Click Admin.
- Under Message, click Messenger Configurations.
- From the configuration list, select the knowledge portal. The selected knowledge portal must have configured categories.
- Under Components > Category browsing, click the list and check the categories that you want to display on the support center. You can select up to eight categories.
- (Optional) Add category images.
- Select which Category Appearance you want to display on the knowledge portal. You can select Compact and Detailed view.
Click the image to enlarge.
- The Compact view displays subcategories and article titles.
- The Detailed view displays sidebar navigation, subcategories, and article previews.
Note: Nested categories in the knowledge workbench appear as subcategories on the knowledge portal.
- The Compact view displays subcategories and article titles.
- Click Save.