Import scripts

Prerequisites

The following permissions:

  • Scripter > Script > All
  • Scripter > PublishedScript > Add
  • Scripter > PublishedScript > View

Use script import and export to share scripts between organizations. You can also use import and export to copy scripts within the same organization. For example, if you create a script with complex functionality, then you can use import and export to create another script quickly with the same functionality.

To use import, follow these steps:

  1. Click Admin.
  2. Under Contact Center, click Scripts.
  3. On the Scripts page, click Import.

    Note: You can import a script to replace an existing script with the imported data. To perform this task, select a script, and then click Replace.
     
  4. Select a Division, and then click Select Files.
  5. Select one or more scripts on your computer.
    Note: Scripts have a .script extension.
  6. Click Import.

If the import succeeds, Genesys Cloud displays a message. Your imported script appears in the list after Genesys Cloud processes it.