Find out more about the add-on available for Genesys Cloud subscriptions. For more information about the various subscription packages, see Overview of Genesys Cloud CX.

Genesys Cloud CX digital add-on 

Genesys digital channels include email, chat, and messaging channels. Upgrade your subscription to have digital channels as part of your Genesys Cloud CX interactions.

Genesys Cloud CX WEM add-on

Upgrade your subscription to include Workforce Engagement Management (WEM) for a comprehensive workforce optimization solution that simplifies the agent experience and helps organizations drive results and employee satisfaction. If you have a WEM subscription, you can also purchase AudioHook Monitor that streams conversation audio to third-party services and further processes the audio for voice biometrics, transcription, recording, and Agent Assist.

Genesys Cloud CX AI Experience

With its artificial intelligence (AI) capabilities, Genesys offers solutions such as predictive engagement and routing to enhance customer experiences. Learn the capabilities of AI add-ons and how to upgrade your subscription to Genesys Cloud CX AI Experience or Genesys Cloud CX AI Experience for Digital. 

Genesys AppFoundry add-ons

You can upgrade your Genesys subscription by opting for add-ons from the AppFoundry. Learn how to access the AppFoundry and the various offerings from AppFoundry.

Genesys Analytics add-on

Using the Genesys Cloud Analytics Add-on (A3S), you can monitor and improve call center quality, optimize call center staffing, track performance across channels and queues to drive sales and increase customer retention.