Overview of Genesys Cloud

Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, and Genesys Cloud CX 4 are Genesys Cloud subscription packages. Genesys Cloud CX 1 features helps you solve customer problems faster. Choose Genesys Cloud CX 2 for complete voice and digital interactions. Connect employee journeys with customer journeys to deliver exceptional experiences using Genesys Cloud CX 3. Choose Genesys Cloud CX 4 to experience the full capability of Genesys Cloud platform. Additionally, the CX4 license includes Agent Copilot, Journey Management, and AI tokens for you to experience Genesys Cloud AI capabilities.

Genesys Cloud CX 1 Genesys Cloud CX 2 Genesys Cloud CX 3 Genesys Cloud CX 4

This package includes the following capabilities:

  • Inbound and outbound voice
  • Secure IVR, callbacks, voice campaigns, and more
  • IVR minutes, data storage, and API requests

This subscription includes Genesys Cloud CX 1 and the following additional capabilities:

  • Access to comprehensive digital channels
  • AI-powered customer engagement
  • Extra IVR minutes, data storage, and API requests

This subscription includes Genesys Cloud CX 1, Genesys Cloud CX 2, and the following additional capabilities:

  • Workforce engagement management
  • Voice transcription minutes
  • Maximum IVR minutes, data storage, and API requests

This subscription includes Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, and the following additional capabilities:

  • Agent Copilot
  • Journey Management
  • 30 tokens (Named) 
  • 39 tokens (Concurrent)
Note: For a comparison of the features offered by Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, and Genesys Cloud CX 4, see Genesys Cloud feature matrix.