Overview of Genesys Cloud

Genesys Cloud CX 1, Genesys Cloud CX 2, and Genesys Cloud CX 3 are Genesys Cloud subscription packages. Genesys Cloud CX 1 features helps you solve customer problems faster. Choose Genesys Cloud CX 2 for complete voice and digital interactions. Connect employee journeys with customer journeys to deliver exceptional experiences using Genesys Cloud CX 3. 

Genesys Cloud CX 1 Genesys Cloud CX 2 Genesys Cloud CX 3

This package includes the following capabilities:

  • Inbound and outbound voice
  • Secure IVR, callbacks, voice campaigns, and more
  • IVR minutes, data storage, and API requests

This subscription includes Genesys Cloud CX 1 and the following additional capabilities:

  • Access to comprehensive digital channels
  • AI-powered customer engagement
  • Extra IVR minutes, data storage, and API requests

This subscription includes Genesys Cloud CX 1, Genesys Cloud CX 2, and the following additional capabilities:

  • Workforce engagement management
  • Voice transcription minutes
  • Maximum IVR minutes, data storage, and API requests
Note: For a comparison of the features offered by Genesys Cloud CX 1, Genesys Cloud CX 2, and Genesys Cloud CX 3, see Genesys Cloud feature matrix.