About billing

Find out more about Genesys Cloud’s billing practices.


Review your billing and usage information for the current billing cycle and for previous cycles.

Fair use policy

Genesys offers all customers a Genesys Cloud fair use policy for BYOC Cloud, Data storage, Basic Routing / IVR, API on demand, and Voice transcription. 

Hourly billing plan

Genesys Cloud offers a convenient hourly billing model for the Genesys Cloud CX 1, 2, and 3 tiers. 

Billing FAQs

Review frequently asked questions and answers about Genesys Cloud billing.