Find out more about Genesys Cloud’s billing practices.


Review your billing and usage information for the current billing cycle and for previous cycles.

Fair use policy

Genesys offers all customers a Genesys Cloud fair use policy for BYOC Cloud, Data storage, Basic Routing / IVR, API on demand, and Voice transcription. 

Hourly billing plan

Genesys Cloud offers a convenient hourly billing model for the Genesys Cloud CX 1, 2, and 3 tiers. 

Billing FAQs

Review frequently asked questions and answers about Genesys Cloud billing.