Genesys Cloud add-ons and pricing
Find out more about the add-ons available for Genesys Cloud subscriptions. For more information about the various subscription packages, see Overview of Genesys Cloud.
Genesys Cloud digital add-on
Genesys digital channels include email, chat, and messaging channels. Upgrade your subscription to have digital channels as part of your Genesys Cloud interactions.
Genesys Cloud WEM add-on
Upgrade your subscription to include Workforce Engagement Management (WEM) for a comprehensive workforce optimization solution that simplifies the agent experience and helps organizations drive results and employee satisfaction. If you have a WEM subscription, you can also purchase AudioHook Monitor that streams conversation audio to third-party services and further processes the audio for voice biometrics, transcription, recording, and Agent Assist.
Genesys Cloud AI
Genesys AI is a collection of products that bring together multiple artificial intelligence (AI) disciplines in a single platform to personalize, refine, and establish advanced customer and employee experiences.
Genesys AppFoundry add-ons
You can upgrade your Genesys subscription by opting for add-ons from the AppFoundry. Learn how to access the AppFoundry and the various offerings from AppFoundry.