Forward a voicemail
- Voicemail > Voicemail > Receive permission
To forward a voicemail to some else, do the following:
- Open the voicemail in your voicemail box.
- Optionally, to include a note with the voicemail, click Edit. Then type your note and click Save.
- To the right of the email play box, click Forward .
- In the field, begin to type the name of the group or individual to whom you want to forward the voicemail.
- Click the name of the group or individual.
Genesys Cloud immediately sends the voicemail. A copy of the voicemail remains in your inbox. The Forward icon appears below the phone number. To see to whom you forwarded the voicemail, hover over that icon.Note: When you click a name, Genesys Cloud sends the voicemail.