Add a participant to a call

  1. When a call is in progress, click  and select Add Participant.
  2. Start to type a name or phone number in the Enter Names and Numbers field; Genesys Cloud displays contacts that match the entered characters. Click a contact from the list, or continue typing the full number and press Enter.
  3. Click Call .Call button
Note: 

Genesys Cloud supports a maximum of 20 participants in a conference call.