You can add participants to an existing Communicate call:

  1. From your current call, click Expand and select Add Participant.
  2. Use the dialpad to enter a phone number.
    Alternatively, in the Please enter a number or contact window, begin to type a name and, from the list of suggestions, click the person that you want to add to call and press Enter.
    • To see all suggestions, click All .
    • To filter by Genesys Cloud users, click Users .
    • To filter by queues, click Queues .
    • To filter by External Contacts, click External Contact .
  3. Click Call .

Genesys Cloud supports a maximum of 20 participants in a conference call.