Add a participant to a call
You can add participants to an existing Communicate call:
- From your current call, click Expand and select Add Participant.
- Use the dialpad to enter a phone number.
Alternatively, in the Please enter a number or contact window, begin to type a name and, from the list of suggestions, click the person that you want to add to call and press Enter.
- To see all suggestions, click All .
- To filter by Genesys Cloud users, click Users .
- To filter by queues, click Queues .
- To filter by External Contacts, click External Contact .
- Click Call .
Genesys Cloud supports a maximum of 20 participants in a conference call.