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FAQs
Glossary
Suggested content
Make calls with PureCloud Softphone
Place a call on hold
Transfer a call
Make a call
If a BYOC Premises Edge cannot connect to the cloud, can I make or receive non-ACD calls?
Run the Genesys Cloud WebRTC Diagnostics app
Troubleshoot video chat
About calls
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Mute your phone
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Mute your phone
Mute your phone so that you can hear the conversation but others cannot hear you.
With a call in progress, click
Mute
.
Click
Mute
again to unmute your phone.
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