Record a call

  • Communicate – User default role
  • ConversationCallRecord permission
  • A selected phone

Record calls in progress and listen to them from your inbox or from Documents. 

Note: This article describes how to record calls not related to queues. For information about recording voice interactions related to queues, see Create a policy
  1. When a call is in progress, click  and select Record.Record a call
  2. To stop recording, select Stop Recording or end the call.
  3. Listen to the recording in your inbox or in your workspace in Documents.