Record a Communicate call

  • Communicate – User default role
  • ConversationCallRecord permission
  • A selected phone

Record calls in progress and listen to them from your inbox or from Documents. 

Note: This article describes only how a user can record Communicate calls. Communicate calls are calls that are unrelated to queues and interactions. This article is not about voice interaction recording or BYOC trunk-level recording.

  1. When a call is in progress, click Expand and select Record.The expanded phone menu with Record in an orange box
  2. To stop recording, from the same menu, select Stop Recording or end the call.
  3. Listen to the recording in your inbox or in your workspace in Documents.