Record a Communicate call

Prerequisites
  • Communicate – User default role
  • ConversationCallRecord permission
  • A selected phone

Record calls in progress and listen to them from your inbox or from Documents. 

Notes:
  • This article describes how to record Communicate calls that are unrelated to queues. For more information about recording voice interactions, see Create a policy
  • This article does not apply to inbound and outbound calls on BYOC trunks configured to record external calls.
  1. When a call is in progress, click  and select Record.Record a call
  2. To stop recording, select Stop Recording or end the call.
  3. Listen to the recording in your inbox or in your workspace in Documents.