Enable multi-factor authentication

Prerequisites

The following permissions:

  • Single Sign-on > Provider > View
  • Single Sign-on > Provider > Edit
  • Directory > Organization > Admin

Administrators can enable multi-factor authentication (MFA) for Genesys Cloud users to increase security and reduce the risk of fraud. MFA requires users to enter a code from their phone or another device in addition to their password when logging in to Genesys Cloud.

To enable the authentication, follow these steps:

  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click the Authentication tab.
  4. Under Genesys Cloud Login, turn the Require Multi-Factor Authentication toggle switch on or off:
    • ON – Enables MFA requirement for all users in the organization.
    • OFF – Disables MFA requirement for all users in the organization. A user can still choose to set up MFA for their account. If a user has configured MFA, then it is enforced.
  5. Click Save.

When you enable the Require Multi-Factor Authentication setting, users must set up MFA for their user account. For more information about how a user sets up the MFA, see Log in for the first time.