Edit a script

Prerequisites

The following permissions:

  • Scripter > Script > All
  • Scripter > PublishedScript > Add
  • Scripter > PublishedScript > View

  1. Click Admin.
  2. Under Contact Center, click Scripts.
  3. Click Menu > Digital and Telephony > Orchestration Assets > Scripts.
  4. In the Script Name column, click the name of a script. The script opens in edit mode.
  5. Make your changes and save the script.

Note: If, while editing a script, you navigate away, the script editor preserves your unsaved changes. When you return, the script editor reloads your draft with unsaved changes in place. If you leave your computer and open your script on another computer or browser, the following message appears:

After six minutes this message disappears, and the script editor discards any unsaved changes.

The autosave feature is only available with scripts you have saved at least once.

Export a script

To export the script, click Script and select Export. The script is downloaded. The download location varies by system. A common download location is the Downloads folder.