Edit a script

Prerequisites

The following permissions:

  • Scripter > Script > All
  • Scripter > PublishedScript > Add
  • Scripter > PublishedScript > View

  1. Click Admin.
  2. Under Contact Center, click Scripts.
  3. Click Menu > Digital and Telephony > Interaction Assets > Scripts.
  4. In the Script Name column, click the name of a script. The script opens in edit mode.
  5. Make your changes and click Script > Save.

Note: If, while editing a script, you navigate away, the script editor 's autosave feature preserves your unsaved changes. When you return, the script editor reloads your draft with unsaved changes in place. If you leave your computer and open your script on another computer or browser, a message appears alerting you that you have unsaved changed and prompting you to recover them. After six minutes this message disappears, and the script editor discards any unsaved changes. The autosave feature is only available with scripts you have saved at least once.