Edit a call analysis response

  1. Click Admin.

  2. Under Outbound Dialing, click Call Analysis Responses.

  3. Click a link in the Name column to display properties.

    figure shows where to click an entry name to  open it for editing

    figure shows properties of an entry

  4. (Optional) Rename the entry using the Call Analysis Response Name box. This name can contain spaces and special characters, but it must be unique.

  5. Under Response Actions, optionally select a different action for a call analysis result.

    • Hangup disconnects the call.

    • Transfer returns the call to the campaign’s queue so the next available agent can answer it.

    • Transfer to Outbound Flow transfers to the outbound flow you select. Create outbound flows beforehand using Architect.

  6. (Optional) If you do not want the system to distinguish between a live voice and an answering machine, click Disable Answering Machine Detection. When the call connects, the system transfers it without evaluating for a machine. 
  7. Click Save.