Assign a call analysis response to a campaign
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Click Admin.
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Under Outbound, click Campaign Management.
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Click the Voice Campaigns or Digital Campaigns tab.
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Locate the campaign to which you want to assign a call analysis response entry, and check the status column. If the campaign is enabled (On), then disable it (Off), because you cannot change the properties of a running campaign.
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To edit a campaign’s properties, click its name.
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From the Call Response list, select the call response set to assign to the campaign. Type all or part of a name to narrow selections or leave the box empty to list all entries.
Note: If the Call Response list is empty, click Cancel, and then create a new call analysis response entry. Afterward, use this procedure to assign it to the campaign. -
Click Save.
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If the campaign was previously running, enable the campaign in the Status column to restart it. Assigning a call response set has no effect until the campaign is running and selecting records to dial.