Edit a response

  • Responses > All > All permission

Note: If you edit a campaign SMS template associated with a running campaign, Genesys Cloud displays a warning.

  1. Click Admin.
  2. Under Contact Center, click Canned Responses. 
  3. Click Menu > Digital and Telephony > Interaction Assets > Canned Responses. 
  4. Click Libraries.
  5. Search or navigate to the library that contains the response.
  6. Click the View Responses arrow . The Responses tab appears.
  7. From the Actions column next to the response that you want to edit, click Edit Response .
  8. Make your changes.
    Tip: To improve the readability of your canned responses, you can add formatting. For more information, see Format canned responses.
  9. Click Save.