About ACD emails
Genesys Cloud routes incoming email messages through ACD just like it routes calls and chats, using the same routing and evaluation methods and considering skills, language, priority, and agent utilization.
About ACD email
Genesys Cloud routes incoming email messages through ACD just like it routes calls and chats, using the same routing and evaluation methods and considering skills, language, priority, and agent utilization.
Set up ACD email
Learn how to set up ACD email and route emails using Architect and Genesys Cloud. Optionally use an SMTP server to send outbound emails.
Messages for agents
Agents can respond to emails sent from end users.