About ACD emails
PureCloud routes incoming email messages through ACD just like it routes calls and chats, using the same routing and evaluation methods and considering skills, language, priority, and agent utilization.
About ACD email
PureCloud routes incoming email messages through ACD just like it routes calls and chats, using the same routing and evaluation methods and considering skills, language, priority, and agent utilization.
Set up ACD email
Learn how to set up ACD email and route emails using Architect and PureCloud.
Messages for agents
Agents can respond to emails sent from end users.