The Directory lists the people, groups, locations, and external contacts in your organization. Browse the Directory using the Search field or by clicking the categories on the on the left side. 

Control Action
Search field Type a keyword to search the Directory.Directory Search field
Category links Click the links to filter the Directory or search results.Category links
Directory filters Click to show only people, groups, locations, or external contacts.Directory filters
Add New 

Select Add New to add a new user or to create a new group.Add new person or group from Directory Note: You must have the Directory > User > Add or the Directory > Group > Add permission in PureCloud to see this control.

Contact option Click to open a chat, add to favorites, or expand the menu for more contact options.Directory contact options

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