Series: Create queues
Create queues
- Click Admin.
- Under Contact Center, click Queues. The Manage Queues page opens.
- Click Create Queue.
- In the Name box, type a name that is unique to the queue.
- Click the Division list and follow these steps: Note: If you do not type anything in the search list, the first 10 divisions appear by default.
- Begin typing the first few letters of the division in which you want to place the queue.
- To locate the required division, scroll through the list of available divisions.
- Select the appropriate division from the list.
- To copy the configuration and membership from an existing queue, under Copy settings and members from, search for and select an existing queue. Note: You can edit the new queue's membership and settings after you copy the existing configuration.
- Click Save. The queue configuration opens to the General tab.
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