Series: Create queues
Add members to the queue
Note:
Feature coming soon: Work teams
- Click the Members tab.
- To add a member to the queue, in the Select new members box, begin typing the name of the contact.
- Select the appropriate match from the results.
- To add the member or members to the queue, click the Add button.
- To remove a member from the queue, click the corresponding Delete button next to the member's name and then click Yes.
- Repeat steps 2–4 to add more members to the queue.
You either can add one user at a time to a queue or you can add a work team to a queue. You cannot do both.
Note: If you change from adding users to a queue to adding a work team, the previously selected users are removed.
Add selected users
- Click Admin. Under Contact Center, click Queues.
- From the Queues page, select a queue.
- Click the Members tab.
- Select User from the Add by list.
- To add a member to the queue, in the Select new members box begin typing the name of the user.
- Select the appropriate match from the results.
- Repeat steps 5–6 to add more members to the queue.
- To add the member or members to the queue, click the Add button.
- Optional: To remove a member from the queue, click the corresponding Delete button next to the member's name and then click Yes.
- Click Save.
Add a work team
You can add only one work team to a queue.
- Click Admin. Under Contact Center, click Queues.
- From the Queues page, select a queue.
- Click the Members tab.
- Select Work Team from the Add by list.
- To select a work team, in the Work Team box begin typing the name of the work team.
- Select the appropriate match from the results.
- Click Save.
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