Series: Create queues

Add members to the queue

Note:
Feature coming soon: Work teams

  1. Click the Members tab.
  2. To add a member to the queue, in the Select new members box, begin typing the name of the contact.
  3. Select the appropriate match from the results.
  4. To add the member or members to the queue, click the Add  button.
  5. To remove a member from the queue, click the corresponding Delete button next to the member's name and then click Yes.
  6. Repeat steps 2–4 to add more members to the queue. 

You either can add one user at a time to a queue or you can add a work team to a queue. You cannot do both.

Note: If you change from adding users to a queue to adding a work team, the previously selected users are removed.

Add selected users

  1. Click Admin. Under Contact Center, click Queues.
  2. From the Queues page, select a queue.
  3. Click the Members tab.
  4. Select User from the Add by list.
  5. To add a member to the queue, in the Select new members box begin typing the name of the user.
  6. Select the appropriate match from the results.
  7. Repeat steps 5–6 to add more members to the queue. 
  8. To add the member or members to the queue, click the Add  button.
  9.  Optional: To remove a member from the queue, click the corresponding Delete button next to the member's name and then click Yes.
  10. Click Save.

Add a work team

You can add only one work team to a queue.

  1. Click Admin. Under Contact Center, click Queues.
  2. From the Queues page, select a queue.
  3. Click the Members tab.
  4. Select Work Team from the Add by list.
  5. To select a work team, in the Work Team box begin typing the name of the work team.
  6. Select the appropriate match from the results.
  7. Click Save.

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