Series: Add a work plan
Add a work plan
Before you configure weekly, weekend, planning period, daily shift, and agent constraints for the work plan, create a new plan and name it.
- Click Admin.
- Under Workforce Management, click Work Plans.
- In the upper right corner, click the Management Unit list and select the appropriate management unit.
- Click Add. The Add Work Plan page opens.
- Click the Click to add a name box.
- Enter a valid name for the work plan and then click the check mark .