Series: Add a work plan
Add agents to the work plan
Note: If you recently added an agent to a queue, you may be unable to create a valid work plan that uses the agent or queue for up to 4 hours.
- Click Agents.
- Click Add. The Add Agents dialog box opens.
- In the Available Agents column, do one of the following:
- Scroll through the list and click the + button next to each agent you want to add.
- In the Filter Items box, type a few letters of the agent you want to add and then select it from the list
- To add all available agents to the work plan, click the Add All button.
- To remove all agents from the work plan, click the Remove All button.
- Click OK.
Next, validate and save the work plan.