Genesys, AudioCodes, and Poly/Polycom phones

  • Telephony > Plugin > All permission

Once you have created a base settings profile you can create the phone profile. This profile contains a group of settings found on the Phone and Line Keys tabs that define the phone in Genesys Cloud. The majority of the settings on the Phone and Line Keys tabs are inherited from the base settings. However, you can customize the phone by altering any of the settings that it inherited from the base settings configuration-without effecting the original base settings configuration. See Inherited settings.

Configure the phone

  1. Click Admin.
  2. Under Telephony, click Phone Management.
  3. Click the Phones tab.
  4. Click Add Phone.

Phone tab

Configure settings on the Phone tab.

  1. Type a name in the Phone Name box.
  2. From the Base Settings list, select the base setting configuration you created.
  3. From the Site list, select your site.
Note: If you are using BYOC Cloud or Genesys Cloud Voice, do not use the PureCloud Voice – AWS site. Make sure that you select one of the sites that you created.
  1. Type the phone’s MAC address in the Hardware ID box.
    Note: When entering the MAC address, just enter the numbers as a single string. Do not separate the numbers with a “:” as it will cause problems during provisioning.
  2. Leave Standalone Features set to Off unless you are configuring settings for a conference room phone. See Enable standalone features.
  3. Choose one of the following steps:
  • To use the default phone configuration settings, click Save Phone and proceed to the Line Keys tab section of this article.
  • To customize the phone settings, proceed to the Find Your Phone’s Configuration Settings article, locate your phone make and model, and then follow the link to get the details. 

Line Keys tab

  1. Click the Line Keys tab.
  2. Type a name in the Key Label box.
  3. Type a name in the Line Appearance Id box. 
  4. If you want this copy this line key appearance to other line keys, select the Span appearance to remaining keys check box.
  5. If you want to specify a call back number to be sent when a call is made to an emergency service, type that number in the Emergency Number field.
  6. Choose one of the following steps:
    • To use the default line keys settings, click Save Phone.
    • To customize the line keys configuration settings, proceed to the Find Your Phone’s Configuration Settings article, locate your phone make and model, and follow the link to get the details.