Series: Create a Genesys Agent Copilot

Create a new Genesys Agent Copilot

  • Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX 4 license
  • Agent Copilot admin role

Notes:
  • If you have Genesys Agent Assist assistants, Genesys Cloud transfers them to the Agent copilots list. Genesys recommends that you create a new Agent Copilot.
  • Because BYOC Premises voice transcription occurs after the recording completes and uploads, Genesys Agent Copilot is not available with BYOC Premises.

Tips:

For best results, keep these tips in mind as you create your Agent Copilot:

  • Remember to click ‘Save Copilot’ after each edit.
  • You can only assign one Agent Copilot to a queue.
  • You can only assign one knowledge base to an Agent Copilot.
  • You can only assign one script to an Agent Copilot.

For more information about best practices for Agent Copilot deployment, see Best practices for your Agent Copilot initial deployment.

To create a new Agent Copilot, follow these steps:

  1. Click Admin.
  2. Under Contact Center, click Agent Copilots.
  3. Click New Copilot.
  4. Enter a name and choose a language. For more information, see Genesys Agent Copilot in Genesys Cloud supported languages.
    Note: You cannot change the language later.
  5. Select the voice transcription service that you want to use.
  6. Click Create.
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