Configure and deploy Genesys Messenger
Learn how to configure and deploy Genesys Messenger to your website.
Configuration and deployment overview
To use web messaging on your website, configure a Messenger window and deploy it to your website. Messenger allows website visitors to interact with bots and agents.
You can create multiple configurations and then choose which one to deploy. For example, if you have multiple domains, you might want to assign a different configuration to each domain, or assign the same configuration to all your domains. Or, you might want to have a different configuration for specific situations, such as holidays.
You can configure and deploy Messenger through Genesys Cloud CX (preferred method), or developers can configure and deploy Messenger using public REST APIs and the Messenger JavaScript SDK. For more information about how developers can configure and deploy Messenger, see Get started with web messaging in the Genesys Cloud CX Developer Center.Define the Messenger window appearance
Define the appearance of the Messenger window in Genesys Cloud CX. For more information, see Configure Messenger in the Genesys Cloud CX Resource Center.
For more information about how developers can configure Messenger, see the following in the Genesys Cloud CX Developer Center:
Define the messaging experience
Define the messaging experience in Genesys Cloud CX and then save the configuration as a new version. For more information, seeConfigure Messenger in the Genesys Cloud CX Resource Center.
For more information about how developers can configure Messenger, see the following in the Genesys Cloud CX Developer Center: