Overview

Learn what web messaging is and how it works in Genesys Predictive Engagement.

Get started with web messaging

Learn how to start using web messaging with Genesys Predictive Engagement. If you are using web chat offers currently, you must complete the migration tasks first.

Create mobile messaging for mobile app journey 

Learn how to proactively engage with customers using mobile apps. 

Monitor web messaging offers

Learn how to monitor the performance of your web messaging offers.