Prepare widgets for Genesys Predictive Engagement

Note: This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

1. Administrators: Create a Genesys Cloud CX Version 2 widget

Follow the instructions to configure a Genesys Cloud CX Version 2 widget.

As you configure the widget, remember:

  • Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
  • The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
  • After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.

2. Developers: Configure and deploy the widget on your platform

Note: On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.
For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links: