Prepare widgets for Genesys Predictive Engagement
All existing customers are encouraged to migrate to Web Messaging and Messenger.
1. Administrators: Create a Genesys Cloud CX Version 2 widget
Follow the instructions to configure a Genesys Cloud CX Version 2 widget.
As you configure the widget, remember:
- Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
- The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
- After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.
2. Developers: Configure and deploy the widget on your platform
- Genesys Cloud CX:
- Follow these instructions to deploy the Version 2 widget on your website.
- Genesys Multicloud CX:
- PureConnect: