Audio sequences overview


Using audio sequences, you can set up an ordered sequence of audio elements to play to the caller.  Each audio element can consist of an audio .wav file, TTS (text to speech), or audio generated from a specific call attribute. Commonly used attributes include, but are not limited to:

  • ANI—the caller’s telephone number
  • Caller ID—the caller’s name
  • DNIS—the telephone number that was dialed

You can build audio sequences in several areas of the call flow, including:

  • The initial greeting in the main menu
  • Menu prompts for callers in the main menu and all other menus in the call flow
  • Audio to re-prompt the caller when dialing by extension
  • Transfer actions, which offer optional pre-transfer audio configuration
  • In task sequences such as Play audio, Collect Input, Dial by Extension, and Transfer 

For more information, see the following articles:

Page Features you can configure

Work in the Edit Audio Sequence dialog box

Set up an ordered sequence of audio elements to play to the caller.

Set up an audio sequence

Build simple audio sequences in Architect’s Sequence Builder, or create more complex sequences using expressions in the Custom Expression Builder.

Manage an audio sequence

Arrange the order of elements, add or delete elements, and edit an element’s configuration.

Enable an alternate audio sequence

Configure and order the audio sequence for other configured languages.

Disable an alternate audio sequence

Cancel an alternate audio sequence.

Grammatical gender in audio sequences

Configure parameters that specify how TTS plays a supported language’s gender-specific content back to the caller at runtime.