Disable an alternate audio sequence - Genesys Cloud Resource Center

The Sequence Options menu appears in the upper right corner of the Edit Audio Sequence dialog box.

To cancel an alternate audio sequence:

In the Edit Audio Sequence dialog box, click the arrow at the end of the Sequence Options menu.
Choose Disable alternate sequence.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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