Set up a flow
The following permissions:
Architect allows the flow author to link together predefined operations, or flows, to create simple or sophisticated menu applications. Non-programmers can create and manage menu interactions by filling out and linking forms in Architect. Architect compares calls to user-defined variables that determine how to process the call.
To help familiarize yourself with Architect features, review the following pages:
| Page | Features you can configure |
|---|---|
|
Set up a caller’s predetermined amount of time to enter digits before the system times out. |
|
| When you add an action to menu choices, Architect provides exclusive menu settings that are not available when you use the action in a task sequence. These actions include DTMF and speech recognition. | |
| On the call flow’s main page, the Toolbox includes action categories to help build the starting menu and reusable menus. In the task editor, the Toolbox provides action categories and options to create complex IVR operations. | |
| Set up the default call flow behavior for menus, speech recognition, event handling, supported language, and actions.
|
|
| Manage and view details about the string variables and prompts used within the call flow. View or navigate to the location in the call flow where the resource exists. | |
|
Set up an ordered sequence of audio elements to play to the caller in menus and tasks. |
|
| In the task editor, Architect provides several tools to help you build a sequence of actions to make up a task. |
