Key Architect concepts


Architect is an auto attendant designer that links predefined operations to create custom IVR functionality. Flow authors can use it to play audio, make and receive calls, dynamically convert text to speech, and route calls to agents, queues, voicemail, external numbers, or other flows. Incorporate advanced features such as non-menu digit collection, data dips, conditional logic, and expression editing to further manage your organization’s interactions.

To help familiarize yourself with Architect features, review the following pages:

Page Features you can configure

Architect flows overview

Learn how Architect processes call flows.

Prompts overview

Learn how call prompts and prompt resources are handled in Architect.

Architect permissions overview

Architect permissions are based on call flow design tasks, or job functions. Learn about the three permissions Architect incorporates that, when assigned to your role, grant access to specific features, displays, and tasks.

Special role and permission requirements in Architect

View features that require specific roles and additional permissions in order to access and view them.

Use Architect in read-only mode

This article lists conditions in which a call flow opens in read-only mode, and the options available to users for read-only call flows.

Speech recognition overview

This overview describes speech recognition features and configuration in Architect.

Supported languages in ArchitectRuntime data playback overview and Language and runtime data playback

View a list of supported languages in this release, and learn how Architect processes runtime data playback and text-to-speech for unsupported languages.

Architect built-in variables View the list of default system variables built into Architect for each type of flow.
Task and state editor actions overview Lists and describes actions available when building a task sequence from within a flow.