Attach a file to an email message

When you reply to an email message, you can attach a file to send with the email reply. Email interactions support many types of files; however, you cannot send certain types of files through email interactions. For a full list of unsupported file types, see Unsupported Attachment Types.

  • The maximum outgoing message size, including attachments: 10 MB per message (after base64 encoding). Outgoing messages that exceed 10 MB including attachments return an error. You can send links to larger documents stored in Genesys Cloud Documents. For more information about sharing a file from Documents, see About Documents and Share a file.
  • Amazon SES accepts most attachment types. For a list of exclusions, see Amazon SES Developer Guide Appendix: Unsupported attachment types.
  • The maximum incoming message size, including attachments: 30 MB per message (after base64 encoding).
    1. In your outgoing message, drag and drop a file into the reply field. Alternatively, click Add an attachment and select a file from the browser window.The file appears above the attachment icon.
    2. To remove a file from an email message, beside the file, click Remove .