What are ACD email message and attachment size limits?

ACD email messages and attachments are subject to size limitations. 

  • The maximum outgoing message size, including attachments: 10 MB per message (after base64 encoding). Outgoing messages that exceed 10 MB including attachments return an error. You can send links to larger documents stored in Genesys Cloud Documents. For more information about sharing a file from Documents, see About Documents and Share a file.
  • Amazon SES accepts most attachment types. For a list of exclusions, see Amazon SES Developer Guide Appendix: Unsupported attachment types.
  • The maximum incoming message size, including attachments: 30 MB per message (after base64 encoding).