View a screen recording


  • Analytics > Conversation Detail > View permission assigned to any user role
  • Recording > Screen Recording > View assigned to any user role

Watch an interaction’s related screen recording from an interaction’s detail view while listening to its related recorded audio. 

screen recording

Note: Before you view a screen recording, set your audio preferences. You cannot modify your audio preferences after you click View Screen Recordings.
  1. Click Performance > Interactions.
  2. Click an interaction with a screen recording.
  3. An interaction can have multiple recordings, including audio recordings, voicemails, and screen recordings. If applicable, click Next Recording to navigate through the recordings associated with the interaction.
  4. Click View Screen Recordings. A new playback window opens.
  5. In the playback window, click the Play button to start playback. The screen recording plays back simultaneously with the interaction’s audio, if applicable.

Screen recording playback