Announced on Effective date
2021-07-28 2021-11-10
Genesys has decided not to proceed with this deprecation. The recording metadata endpoints in the Recording Service API are re-enabled. The original intent that prompted this deprecation will be addressed differently in a future release. For more information, see Genesys Cloud Community.

On November 10, 2021, Genesys Cloud Recording Service API requests to get recording metadata will no longer include the recording’s annotations. 

A GET request for the following will no longer return annotations.

 /api/v2/conversations/{conversationId}/recordingmetadata
/api/v2/conversations/{conversationId}/recordingmetadata/{recordingId}

FAQs

What does this mean?

After November 10, 2021, organizations who retrieve recording annotations from the recording metadata endpoints will need to retrieve the annotations for a recording from /api/v2/conversations/{conversationId}/recordings/{recordingId}/annotations.

Am I affected?

Organizations who read any other information from the recording metadata endpoints are not impacted.

Organizations who use the Interactions Details view to read annotations, and do not retrieve the annotations from the Recording Service API, are not impacted.

What do I need to do before the removal date?

If you retrieve recording annotations from the recording metadata endpoints, you will need to retrieve the annotations for a recording from /api/v2/conversations/{conversationId}/recordings/{recordingId}/annotations.

What if I need help or have questions?

Contact My Support.