Enable a script to use external data
Enabling a script’s Data Actions property allows it to use both external data actions and bridge actions. Data actions are disabled by default.
- Under Contact Center, click Scripts.
Click a script’s name to open it in the editor.
Click Script dropdown. Then click Script Properties.
Click the Data Actions property group.
Set the switch to its Enabled position.
To use a script with data actions, agents need Integrations > Action >View and Execute permissions.
Script designers also need View and Execute permissions. To add a data action to a script, designers don’t need Add, Delete, and Edit permissions. Those permissions are only required if the designer needs to add, edit, or delete a data action integration. See Products, roles, and permissions list.