Enable a script to use external data

Prerequisites

  • Scripter > Script > View, Execute

The following permissions are required to use a script with data actions

  • Integrations > Action > View, Execute

Related Permissions

Script designers need View and Execute permissions. To add a data action to a script, designers don’t need Add, Delete, and Edit permissions. Those permissions are only required if the designer needs to add, edit, or delete a data action integration. See Products, roles, and permissions list.

Enabling a script’s Data Actions property allows it to use external data actions. Data actions are disabled by default.

  1. Click Admin.

  2. Under Contact Center, click Scripts.
  3. Click Menu > Digital and Telephony > Interactions Assets > Scripts.

  4. Click a script’s name to open it in the editor.

  5. Click Script > Script Properties.

  6. Click the Data Actions property group.

  7. Set the switch to its Enabled position.