Series: Manage alerts

Edit an alert rule

To edit an alert rule, follow these steps.

  1. Navigate to Performance > Workspace > Other > Alert Rules.
  2. In the Alert Rules workspace, select the alert rule that you want to edit. The Configure Alert Rule page appears.
  3. In the Configure Alert Rule screen, make the required changes.
    Note: Alert rules, based on conditions for single conversation metrics or user presence status duration, trigger at the moment any conversation or specific agent meets the preset condition. You can set only one condition for an alert rule, so you do not see Add Condition or Add Condition Set options.
  4. Click Save.

For more information about agents, queues, and presence metrics, see Real time agent, queue, and presence metrics.

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