Series: Manage alerts

Copy an alert rule

Copy and modify an alert rule when you want to reuse it for another agent or queue. For example, you can copy a rule and apply it to another agent. You can also copy a rule and modify the alert rule for the agent. 

Note: You can copy only one rule at a time.

To copy an alert rule, do the following:

  1. Navigate to Performance > Workspace > Other > Alert Rules.
  2. In the Alert Rules workspace, select the alert rule that you want to duplicate.
  3. Click more  more_icon  corresponding to the alert rule. 
  4. Click Copy alert rule copy_alert_rule. The selected rule will be copied.
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