Series: Work with alert rules

Copy an alert rule

Copy and modify an alert rule when you want to reuse it for another agent or queue. For example, you can copy a rule and apply it to another agent. You can also copy a rule and modify the alert rule for the agent. 

Note: You can copy only one rule at a time.
  1. Click the Alerts icon.Alert
  2. Click Rules.
  3. Select the rule that you want to duplicate and click Copy.
  4. On the Copy Alert Rule page, rename the title and optionally update the description.
  5. Optionally update any of the following metrics that trigger the alert:
    • Alert conditions (agent or queue)
    • Alert rules
    • Users to notify
  6. Optionally update the alert notification method.
  7. Click Save.
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